FAQs

We hope that your experience with Designer Connect is as effortless as possible, but we understand that problems will occasionally occur.

Before contacting our customer service team, please check our FAQ to see if your question has already been asked. 

When will my order arrive?

This is our most common question. You can find out more information in the link below.

Order Tracking


What is my tracking number?

Tracking will be available 3-7 days after making your order. If 7 days has passed and you still don't have a tracking code please contact customer services.


Missing Items

We send items in multiple packages so some items may arrive before others.  These items will come in more packages within the shipping timeframe:

Shipping Times


Order Amendments/Cancelations

If you need to edit your order at all, you must contact us within 24 hours so we can make changes.

We are able to change:

  • Items in your order
  • Your address
  • Your name/email  

Cancellations: 

In order to cancel your order please get in contact within 24 hours of ordering. Unfortunately, we will be unable to cancel the item after this time, as it will have already been shipped. 

Your refund for a cancelled order will take 2-9 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait slightly longer.

You can contact us at the bottom of this page and view our refund & return policy on the button below: 
 


Item arrived damaged

Usually our chosen couriers are very reliable but in some occasions items can be damaged in transit. If your item has arrived damaged, we would like to apologise on the couriers behalf and assure you that it will be dealt with.

Please contact us  and include the following:

  • Your order number
  • A picture of your damaged watch

Once we have this information, we will be able to send out a replacement, free of charge.


Contacting Us

Thanks for reading our FAQ. Hopefully, you've found your answer.

If you would like to contact us, please click on the button below:

Processing and Delivery 
Free UK delivery time is spilt into two parts.
Processing time: Orders require verification, tailoring, quality check and packaging before they can be dispatched. Please allow 1-3 days for processing, so we can ensure that you receive the high quality service you expect.
Shipping time: This refers to the time it takes for items to be shipped from the warehouse to your door. Once processing has taken place the items can be delivered. Please allow 10-15 business days for your items to arrive. Sometimes items will arrive much quicker, but during busy periods delivery can sometimes take a little longer. If your order is going to take more than 10 days to arrive a tracking number will be sent to your email address once the item has been shipped. 
We ship all items worldwide for FREE!
Please get in touch with customer services for any queries or using our contact form.
Returns
We're so confident you'll be happy with your savings, we offer a 30 day money back guarantee if you're not happy.
If you are not 100% satisfied with the quality of the products you have received you can send them back to us for a full refund. 
contact us using our form or by emailing:
1024 Designer Connect
Unit 1, Cyan Business Park,
Phoenix Way, Coventry CV2 4QP