You have 24 hours after your order has been processed to cancel. If 24 hours has passed then we are unable to cancel your order as it would have already been shipped.
Your refund for a cancelled order will take 2-5 working days depending on your payment method. Paypal is instant whereas credit card/debit card buyers may have to wait a little longer.
Free items - Paid shipping only:
We do not offer refunds on free items as the shipping charge has been paid to the courier.
However, if your free item has been damaged in transit, we will replace it free of charge. Please contact us within 7 days of receiving your item if this is the case.
Paid items with free shipping:
Please contact us so we can send you our return address. Once the item is inspected we will refund you within 2-5 working days. You can also opt for store credit if you wish, the choice is yours.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is visable.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us.
We only replace items if they are defective or damaged. Please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance to ensure that we will receive your returned item.